✔  Data Stored & Processed in the U.S.A.
☆ ☆ ☆ ☆ ☆  Trusted by 20,414 Professionals.
✔  32,762,100+  headshots generated.

Refund Policy

Last updated February 28, 2025

At AI SuitUp, we're passionate about creating AI headshots you'll love. Our team is dedicated to your complete satisfaction, and we take pride in the thousands of professionals who use our headshots to elevate their online presence.

Our Commitment to You

We believe in building relationships with our customers based on trust and transparency. That's why we want to be upfront: while AI technology creates amazing results, it also produces variations. Most of our customers find several professional photos they're excited to use, and our support team is always ready to help you get the perfect result.

What to Expect From Your Experience

Full transparency: Your package includes a diverse collection of AI-generated headshots designed to capture your professional identity. Many will be excellent, and some may not quite match your vision, but our goal is to ensure you receive multiple high-quality, profile-worthy images you'll be proud to use.

Follow guidelines: AI can only know you by the pictures you upload. If your dissatisfaction stems from not adhering to our photo upload guidelines, we reserve the right to deny a refund. We encourage you to review our upload instructions carefully before submission.

If You're Not Completely Satisfied

We genuinely want you to be happy with your AI SuitUp headshots. If you're not satisfied with your results, here's how we'll make it right:

  1. Free re-generation: Upload new reference photos and receive a completely fresh set of AI-generated headshots at no additional cost.
  2. Money-Back Guarantee: If, after our enhancement process, you still don't have a profile-worthy headshot, we stand by our promise with a full refund.

When You're Eligible for a Refund

We want to make things right if you're not satisfied, while also maintaining the quality service all our customers deserve. Here's how our refund process works:

  • No Downloaded Pictures: Refunds are available for orders where no photos have been downloaded, as downloading indicates acceptance of the digital product
  • 30 Days Guarantee: Refund requests have to be submitted within 30 days of your original purchase.

Quick and Easy Processing

We prioritize your satisfaction with efficient refund handling and transparent communication throughout the process:

  • We'll review and respond to your request within 1-2 business days
  • Upon approval, your refund will be processed back to your original payment method within 5-10 business days

Our Team is Here for You

Many of our highest-rated reviews mention our exceptional customer support. If you encounter any issues during the upload process, have concerns about specific features, or need guidance on getting the best results—we're here to help! You can contact our customer support team at info@aisuitup.com

For team accounts or enterprise solutions, your dedicated account manager will provide personalized support to ensure your complete satisfaction.

We're committed to making your AI SuitUp experience exceptional from start to finish. That's our promise to you.